Service – Medtronic Family
The MiniMed™ 640G insulin pump system comes with all of the elements that the diabetes patients thinking about using an insulin pump may need:
24 Hour Helpline
365 days a year
Online ordering and automatic re-orders
So you can manage all of your orders and future deliveries online
Training and education
bank of qualified staff around the country training patients and offering follow up support. Online training and customer support via our website.
We have offices around the world for help and advice
Never miss a delivery. Our couriers can deliver your consumables to an address of your choice or any UPS Access Point™ (making deliveries truly convenient)
Global replacement service
Most pumps replaced within 6 hours in the UK and support available for holidays and travelling
Our staff often go into hospitals and arrange evening sessions for patients on topics like CareLink and using the downloading software, sessions around CGM and how to get started using it, to Troubleshoot thatxs patients are having problems with. These can be just as a patient has started their pump or even when they’ve been on it a few years and just need a refresh or update of the new ways to use it.